Last Updated: 04 November, 2024

At ComexPoint, we value your privacy and are committed to protecting the personal information you provide. This policy describes how we collect, use, store, and share your data. By using our services, you agree to the terms and conditions of this policy.

1. Information We Collect

We collect information to provide you with quality service and continuously improve our logistics processes. The data we may collect includes:

•Personal Information: Name, email, phone number, and address.

•Company Data: Contact information and company details if you register as a corporate client.

•Shipping and Logistics Information: Pick-up and delivery addresses, sender and recipient details, and shipment item specifics.

•Usage Data: Information on how you interact with our platform, including pages visited, links clicked, and interaction time.

•Technical Information: Browser data, IP address, device, operating system, and cookies, which are automatically collected when you use our services.

2. How We Use Your Information

ComexPoint uses the data collected for several purposes, including:

•Shipment Processing and Tracking: To manage and coordinate your shipments and deliveries.

•Service Improvement: To analyze platform usage and enhance functionality and user experience.

•Communication: To send service updates, confirm orders, provide tracking notifications, and respond to your inquiries.

•Security and Fraud Prevention: To protect the platform and our users from security threats or fraudulent activity.

•Legal Compliance: To comply with applicable regulations and respond to legal requests.

3. Sharing Your Information

ComexPoint only shares your data under the following circumstances:

•Service Providers: With third parties who help us operate our business, such as shipping companies, payment platforms, and IT service providers, all of whom are required to maintain confidentiality.

•Legal Authorities: When necessary to comply with legal obligations or respond to a request from a regulatory authority.

•Explicit Consent: With your specific authorization to share information in situations not covered by this policy.

4. Data Security

The security of your information is fundamental to us. ComexPoint employs security measures such as data encryption, access controls, and secure storage to protect your information against unauthorized access, alteration, and destruction.

5. Your Privacy Rights

As a user, you have rights over your information, including:

•Access and Correction: You can request access to your personal data and correct any errors.

•Deletion: You have the right to request the deletion of your information unless we need to retain it for legal or contractual reasons.

•Processing Limitation: You may ask us to limit the use of your data in certain circumstances.

•Consent Withdrawal: You may withdraw your consent for data processing at any time.

To exercise these rights, please contact us via our support email: contacto@comexpoint.com.

6. Use of Cookies and Similar Technologies

We use cookies and tracking technologies to improve your experience on our platform. You can manage your cookie preferences from your browser settings.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly to stay informed on how we are protecting your information.

8. Contact Us

If you have questions about this policy or need more information, you can contact our privacy team via email: contacto@comexpoint.com.